
FAQs

Payment Policy & Terms
PAYMENT POLICY
To join Carnival Creeds for Notting Hill Carnival 2025:
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Pay a 40% non-refundable deposit
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Valid for all costume types
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Registration is not valid until the full deposit is received
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Payment must be made via PlayMas only
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No cash or cheques
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Full balance must be paid before costume collection
DISCLAIMER
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Missed payments = forfeited costume and payments
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Costumes remain Carnival Creeds’ property until paid in full
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All card payments are in GBP (£)
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International customers may incur conversion fees
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A 4% admin fee is added to all PlayMas transactions (full or instalment)
REFUNDS & RETURNS POLICY
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Costumes are custom-made and non-refundable
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NO:
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Section or style exchanges
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Ownership transfers
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Returns
Size/measurement changes accepted up to 48 hours after registration. Measurement changes will only be accepted within the first 30 days of registration.
COSTUME COLLECTION
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Bring a valid photo ID
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You may authorize someone to collect with:
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Their own valid ID
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Your full name
Collection info will be shared via:
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Email
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Website
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Social Media
CONSUMER DATA & PRIVACY STATEMENT
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We are the sole owners of information collected
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Used only for:
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Costume processing
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Carnival logistics
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Promotions and updates
No third-party sharing outside of official partners.
IMAGE & VIDEO USAGE CONSENT
By participating, you agree to:
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Be filmed/photographed during Carnival
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Allow your image to be used in marketing/promotions
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No royalties or payments for usage
DATA SECURITY
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Sensitive info is encrypted and securely transmitted
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Look for “https” for secure connection
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Information is protected both online and offline